Terms of service

Vivencore Terms & Conditions

Welcome to Vivencore. By accessing our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

We may update these Terms periodically to reflect changes in our services, policies, or legal obligations. Continued use of our website after any updates are posted constitutes acceptance of the revised Terms.

1. Use of Website

By using this website, you confirm that you are of legal age in your country of residence or have permission from a parent or legal guardian to use our services.

You agree not to:

Use this website for unlawful, fraudulent, or prohibited activities
Interfere with the functionality, performance, or security of the website
Attempt unauthorized access to our systems, accounts, or services

We reserve the right to restrict or refuse access to our website or services at our discretion if misuse or violations are suspected.

2. Products & Pricing

We strive to present all products, descriptions, and images as accurately as possible. However, slight variations in color, texture, or appearance may occur due to display settings, lighting, or manufacturing differences.

Please note:

Prices displayed may exclude applicable taxes, customs duties, or import fees
Additional charges related to international shipping are the responsibility of the customer
Product availability, pricing, and descriptions may be updated or modified without prior notice

We reserve the right to discontinue products or limit quantities at any time.

3. Orders

Orders are considered confirmed only after successful payment authorization and processing.

We reserve the right to cancel, refuse, or limit any order if we detect:

Fraudulent or unauthorized activity
Payment verification issues
Suspicious, abusive, or unusual ordering behavior

If an order is cancelled after payment has been processed, an appropriate refund will be issued.

4. Returns & Refunds

Customers may request a return within 14 days of receiving their order, subject to our Return & Withdrawal Policy.

To qualify for a return:

Items must be unused, unopened, and returned in their original packaging
Return requests must be submitted within the required timeframe
Approved returns should be shipped back promptly after authorization

Additional conditions:

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect
Refunds are processed within 14 days after returned items are received, inspected, and approved, or after valid proof of return is provided where applicable
5. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products cannot be returned, including:

Opened or used skincare, body care, or cosmetic products
Personalized or custom-made items
Perishable goods or hygiene-sensitive products once opened or unsealed

Returns for these items are only accepted if they arrive defective, damaged, or incorrect.

6. Delivery

We aim to deliver all orders within 30 days unless otherwise stated during checkout or affected by delays beyond our control.

If your order experiences a significant delay, you may be entitled to:

Request order cancellation
Receive a refund where applicable under consumer protection laws

Delivery timelines are estimates and may vary depending on destination, customs clearance, and courier services.

7. Product Issues

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To assist with resolution, we may request supporting information such as photographs or order details. Items may need to be returned in their original condition for assessment.

8. Payments

All payments are securely processed through our authorized payment providers and checkout systems.

If you notice any unauthorized or incorrect charges, please contact us immediately so we can investigate and assist you promptly.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Vivencore shall not be held liable for:

Indirect, incidental, or consequential damages
Delays, interruptions, or failures caused by events beyond our reasonable control
Issues arising from improper use, storage, or handling of products

All products are intended for personal use only. Individual experiences and results may vary depending on use and personal conditions.

10. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which explains how we handle and safeguard your data.

11. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulations and the laws of the Netherlands.

12. Contact Information

For questions regarding these Terms, product support, or order assistance, please contact us at:

info@vivencore.com