Shipping policy

Vivencore Delivery Policy
General Information

At Vivencore, we are committed to delivering your order safely, efficiently, and with care. This Delivery Policy explains how we process, ship, and deliver your purchases to ensure a smooth and reliable shopping experience.

Delivery Methods & Fees

We offer a variety of shipping options depending on your location, order size, and courier availability.

Please note:

Shipping fees are calculated during checkout
Free standard shipping may be available on qualifying orders, as indicated at checkout
Delivery options, shipping costs, and estimated transit times may vary by destination

All available delivery methods will be displayed before you complete your purchase.

Processing & Delivery Times

Orders are typically processed and prepared for shipment within 3–6 business days after payment confirmation.

Delivery times depend on your location and selected shipping method.

Please keep in mind:

Delivery timeframes are estimates only and are not guaranteed
Delays may occur due to customs clearance, courier disruptions, weather conditions, or other circumstances beyond our control
Orders are processed on business days only, excluding weekends and public holidays

You will receive a shipping confirmation once your order has been dispatched.

International Shipping

Vivencore ships to selected international destinations.

For international orders, please note:

Customs duties, import taxes, and additional fees may apply depending on your country’s regulations
These charges are the responsibility of the customer
We recommend reviewing your country’s import policies before placing an order

To avoid delays, please ensure all shipping information provided at checkout is accurate and complete.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use your tracking number to monitor your delivery status in real time through the courier’s tracking system.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 2 days of delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number
Clear photographs of the item(s) and packaging, where applicable

Our team will review your request and work toward a suitable resolution promptly.

Returns & Exchanges

For detailed information regarding returns, refunds, or exchanges, please refer to our Return & Withdrawal Policy.

Policy Updates

Vivencore reserves the right to update or modify this Delivery Policy at any time without prior notice. The latest version will always be available on our website.

For any questions regarding shipping, delivery, or order support, please contact us at:

info@vivencore.com