FAQ

Frequently Asked Questions (FAQs)
1. What makes Vivencore different from other brands?

Vivencore is built around intentional simplicity. We create activewear, skincare, body care, and lifestyle essentials that combine modern minimal design with everyday functionality. Every product is thoughtfully developed with a focus on comfort, quality, and long-term use rather than fast-moving trends.

2. How do I choose the right size for clothing?

Each product page includes a detailed size guide to help you find your ideal fit. If you are between sizes, we recommend sizing up for a more relaxed feel or sizing down for a more tailored fit, depending on your preference.

3. How do I choose the right shade for cosmetics or skincare products?

We provide detailed shade descriptions and undertone guidance to help you find the closest match for your skin tone. If you are unsure, neutral or adaptable shades are often the best starting point for first-time users.

4. Are your skincare and body care products suitable for all skin types?

Our formulas are created with gentle, skin-conscious ingredients designed to suit a wide range of skin types. However, if you have sensitive skin, we recommend performing a patch test before full application to ensure compatibility.

5. Where are Vivencore products made?

Our products are thoughtfully designed and developed in collaboration with trusted manufacturing partners who share our standards for quality, ethical production, and responsible sourcing.

6. How should I care for my clothing?

To help maintain the quality and longevity of your pieces, we recommend cold washing, gentle cycles, and air drying whenever possible. Always refer to the care label provided with each item for specific instructions.

7. How should I store and use skincare and body care products?

Store products in a cool, dry place away from direct sunlight and excessive heat. Always close containers securely after use and follow the recommended usage instructions for best results and product longevity.

8. Do you offer returns or exchanges?

Yes. We want you to feel fully satisfied with your purchase. We offer returns and exchanges within 30 days of delivery, provided items are unused, unopened, and returned in their original condition.

For hygiene and safety reasons, certain skincare and body care products may not be eligible for return unless they arrive damaged or defective.

9. Do you test on animals?

Vivencore is committed to responsible and conscious practices. We do not support animal testing and work with partners who align with cruelty-free and ethical production values whenever possible.

10. Can I use Vivencore products daily?

Yes. Our products are designed for everyday living—whether it’s activewear designed for movement and comfort or skincare and body care created to fit naturally into your daily routine. Every product is made to integrate seamlessly into your lifestyle with ease and consistency.